Ai Innovation forum 2025

UST’s inaugural Ai Innovation Forum—held on 20th March at 22 Bishopsgate, London—is now available to watch on demand.

Unlocking the full potential of Generative AI in your organisation requires strategic vision and careful planning. Industry leaders, innovators, and partners will gather to explore cutting-edge advancements in AI and digital transformation. Together, we’ll showcase the transformative power of AI across various sectors, including retail, banking, insurance, and more.

Discover through insightful keynotes and engaging presentations, how strategically leveraging your assets and knowledge can unleash the complete range of AI capabilities, transforming how you innovate, collaborate, and drive business outcomes.

Don’t miss this opportunity to explore what’s next in digital transformation—now available on demand.

Welcome and introduction

From Innovation to Impact: Driving business value through GenAI

Generative AI is rapidly reshaping industry landscape, organizations face the critical challenge of moving beyond hype, experimentation to create tangible business value. This session explores how AWS is innovating with Generative AI and enabling enterprises to transform innovation possibilities to drive business outcomes. Through real-world implementation examples and strategic insights, learn how organizations are leveraging AWS GenAI services to accelerate time-to-value while managing risk and costs and how to build organizational capabilities to ensure AI adoption.

Smitha Dunwell
Industry Partner Lead, GenAI, AWS

From vision to value. Seizing the opportunity AI brings to gain value responsibly

Transforming AI from concept to reality requires a structured, actionable strategy that aligns with organizational goals and gains executive buy-in. This presentation outlines the blueprint for building a successful AI roadmap, starting with the identification of high-impact use cases that address specific business challenges. We’ll discuss methods for setting and tracking ROI metrics to demonstrate tangible value, ensuring ongoing support from the C-suite.

By combining practical insights with proven frameworks, this session will equip you to build a compelling case for AI that drives innovation, enhances productivity, and generates sustainable value across the organisation.

Heather Dawe
Chief Data Scientist, UK and Head of Responsible AI, UST

AI’s Industry Revolution: Transformative Impacts Across Sectors

AI is redefining industries, reshaping everything from customer experiences to operational efficiency and innovation. This panel brings together leaders from key sectors—including healthcare, finance, retail, and manufacturing—to discuss how AI is transforming their fields. Panelists will share real-world examples of AI in action, highlighting the benefits, challenges, and future potential within their industries. We’ll explore how AI is driving new business models, improving decision-making, and enhancing productivity. Join us to gain insights into the diverse ways AI is impacting industries today and learn how to harness its transformative power to stay competitive in an evolving market landscape.

Paul Cane
CIO, Aviva Investors

Laurence O'Brien
Sr. Global Product Marketing Manager, OpenText

Carl Hillier - Moderator
AI Product Marketing Manager, UST

Welcome to the generative software era: AI & Low-Code Redefining Software Development

The future of software development is here and it’s not just about adding AI into existing processes. Forrester predicts that low-code and GenAI will give birth to a whole new category of “App Generation” platforms, while Gartner forecasts that AI-powered low-code will outperform traditional development with coding assistants.

At OutSystems, we’ve been at the forefront of this transformation since 2001. With Mentor, our AI-powered digital team member, we’re taking application development to the next level. With OutSystems, businesses already build mission-critical software 10x faster at 20% of the cost—now, Mentor takes it further, turning ideas into applications in minutes.

With Mentor, enterprises can:

Instantly generate full-stack apps using AI
Automate the software development lifecycle to eliminate busywork
Embed generative AI into applications in minutes, not months
Ensure security and quality with AI-powered validation

Join OutSystems as we explore how AI and low-code are accelerating innovation, unlocking new levels of efficiency and reshaping the way businesses develop custom software.

Chris Lawrynowicz
Sr. Sales Exeuctive, OutSystems

Vasco Jose Riberio Pinto Elvas
Sr. Solution Architect, OutSytems

From Pilot to Production: Scaling AI Solutions for Enterprise Impact

Bringing AI from the lab to large-scale deployment requires more than technical know-how; it demands speed, flexibility, and a robust strategy. This session will guide participants through the process of accelerating AI solution development—from quick experimentation to full deployment—while embracing a “fail fast, learn faster” mindset. The discussion will cover designing agile development cycles, maximising learning, reducing time to market, and implementing practical approaches for scaling AI solutions. Panelists will share insights on streamlining workflows and building infrastructure to support continuous improvement, ensuring AI initiatives quickly deliver meaningful impact across the organisation.

Lucia Pino-Garcia
CTO, Ninety One

Smitha Dunwell
Industry Partner Led, Gen AI, AWS

Paul de Abreu
Head of Solution Architecture UK&I, OutSystems

Sajesh Gopinath - Moderator
General Manager, UST Automation, UST

Ask me anything

AWS

Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management.

https://www.ust.com/en/our-partners/aws-alliance

Grafana Labs

Grafana has formed a strategic partnership with UST to deliver a best-in-class observability platform. By combining Grafana’s market-leading technology with UST’s expertise and service capabilities, customers gain high availability and reliability for their critical systems while reducing complexity and costs.

https://grafana.com

OpenText

UST, a pioneering force in transformative technology solutions, has forged a strategic alliance with OpenText, the global leader in Information Management. With over 24 years of expertise, UST brings a nimble approach to technology-driven solutions, crafting disruptive innovations that bring clients' visions to life. OpenText, renowned as The Information Company™, complements this with a comprehensive portfolio spanning content, digital experience, security, and more, empowering organizations to gain the Information Advantage.

https://www.ust.com/en/our-partners/opentext

OutSystems

Change the course of your business with UST & OutSystems. Coupling innovation and experience with a unique human-centric approach, we provide a high-performance, low-code platform and sustainable digital strategies that help organizations build compelling and differentiating applications. Leveraging advanced AI-powered tools and automation, we deliver big change fast. Our combination of the right technology and in-depth knowledge will help you alleviate pain and friction in your organization, accelerate development and time-to-market while vastly reducing technical debt, and empower true innovation.

https://www.ust.com/en/our-partners/ust-and-outsystems